Refund Policy

Refund Policy

1. ORDER ISSUES

● Supplier is liable for reship or refund for the following circumstances:

- Received wrong product or style;

- Received wrong size;

- Received wrong color;

- Product shortage in the order;

- Physical measurement has 3+ cm difference compared to the size chart.

● Supplier is not liable for reship or refund for the following circumstances:

- Sizing concerns:

Sizing does not fit,

Sizing too small, Sizing too large,

Sizing sleeves too short, Sizing sleeves too Long

Sizing size not as described

- Inconsistent with the size chart (within reasonable range);

- Customer dissatisfaction.

2. QUALITY ISSUES

● Supplier is liable for reship or refund for the following circumstances:

- Defective items (zipper not working, apparels with holes, missing accessories,etc);

- Broken package upon arrival.

● Supplier is not liable for reship or refund for the following circumstances:

- Broken package (scratched or cut when opening the package);

- Product is the same with sample checking but customer thought not as described;

- Poor quality (product not damaged);

- Product is the same with sample checking but customer dissatisfaction.

Remarks

Client is required to provide sufficient information refer to order/quality issues to suppliers to approve the refund or

reshipment process.

3. LOGISTIC ISSUES

● Supplier is liable for reship or refund for the following circumstances:

A. Orders not delivered within shipping time window

EU: over 35 days

Other Countries: over 37 days

*Calendar days from the day order is shipped.B. Lost in transit

Supplier will verify package status with the carrier.

For reshipment : Please confirm address again with the customer

C. Frozen (no tracking updates)

EU: over 30 days

Other Countries: over 32 days

*Calendar days from the day parcel last updated.

D. Undelivered if the shipping information is complete and correct;

● Supplier is not liable for reship or refund for the following circumstances:

- Customer service refund after package is delivered(signed)

- Tracking shows delivered but the customer does not receive it, request a re-send or refund

- Package more than 6 months later to verify